Shipping Policy

Thank you for choosing our store for your holiday and collectible village needs. This Shipping Policy outlines important information regarding the delivery of your orders. Please read it carefully before completing your purchase.

1. Domestic and International Shipping

We are pleased to offer shipping to a wide range of destinations both domestically and internationally . When you place an order, available shipping options for your specific location will be presented to you at checkout.

Please keep in mind that shipping times are estimates and can vary. During peak seasons, such as the busy holiday period, or during promotional sales, you may experience slightly longer delivery times than usual . We work with reputable third-party courier services to handle the transportation of your package. Once your order has been dispatched and is in the possession of the courier, they become responsible for its delivery .

2. Order Processing and Dispatch

After you place your order, please allow a period for internal processing before it is handed over to the shipping carrier . Orders are typically fulfilled within a certain number of business days. However, this processing time can be longer during periods of high order volume .

If your order contains multiple items with different availability statuses, such as a pre-order item and an in-stock item, please note that the entire order may be held until all items are available to be shipped together . If you require separate shipments, we recommend placing separate orders for in-stock and pre-order items.

3. Tracking Your Order

Once your order has been dispatched, you will typically receive a shipping confirmation that includes a tracking number . You can use this number to monitor the progress of your shipment through the courier’s website. It is the customer’s responsibility to track their package and stay informed of any delivery attempts or status updates .

4. Customs, Duties, and Taxes for International Orders

For international shipments, please be aware that your order may be subject to import charges, customs duties, and taxes levied by the destination country . These charges are not included in the purchase price and are the sole responsibility of the customer . As we cannot predict what these fees may be, we strongly encourage you to contact your local customs office for more information before placing an order . Please note that we are required by law to declare the full value paid for the goods on customs forms .

5. Customer Responsibilities and Failed Deliveries

To ensure smooth delivery, it is your responsibility to provide a complete and accurate shipping address at checkout . We are not liable for delivery issues arising from incorrect or incomplete addresses.

If a delivery attempt is unsuccessful—for example, if no one is available to sign for the package or if it is not collected from a designated pick-up point—the courier may make further attempts or return the parcel to us . Unclaimed, refused, or returned parcels due to customer inaction are generally not eligible for refunds . Should a package be returned to us, we may contact you to arrange re-shipment, which may incur additional shipping charges .

6. Reporting Issues with Your Delivery

If you encounter an issue with your delivery, such as a package that is significantly damaged or marked as delivered but cannot be found, it is important to report this to us promptly, typically within a short window of the delivery date . When contacting us, please have your order number and supporting documentation, such as photographs, ready to initiate a claim process . Please note that we cannot be held responsible for lost or damaged packages after a certain reporting period has passed.

7. Important Notes on Pre-Orders and Special Items

If your order includes pre-order items, the shipment will generally be delayed until those items are in stock and available for dispatch . This may result in a longer wait time for your entire order. For more information on pre-ordering, please refer to our specific Pre-Order Policy.

We appreciate your understanding of these shipping terms. Our goal is to get your holiday treasures to you safely and efficiently. If you have any further questions, please do not hesitate to contact our customer service team.